Privacy Policy

Privacy Policy

This Privacy Policy explains how URL to Video collects, uses, shares, and protects information when you visit our website, create an account, submit URLs or media, generate videos, purchase credits or subscriptions, or contact us.

Last updated: June 14, 2026

This template is provided for product use and should be reviewed by qualified counsel before production launch.

1. Information We Collect

Account information, such as your name, email address, avatar, authentication provider profile, account preferences, and login activity.

Content you submit to the service, including webpage URLs, prompts, uploaded images, generated video jobs, output files, job status, error logs, and related metadata needed to create and deliver videos.

Payment and billing information, including plan, credit balance, invoices, subscription status, transaction identifiers, and limited billing details received from payment processors. We do not store full payment card numbers.

Technical and usage information, such as IP address, device and browser details, pages viewed, feature usage, timestamps, diagnostic logs, cookies, and analytics events.

Communications, feedback, support requests, survey responses, and any other information you choose to provide.

2. How We Use Information

To provide and operate the service, authenticate users, process submitted URLs, generate videos, store outputs, manage credits, process payments, and deliver account features.

To improve reliability, quality, safety, and performance, including debugging failed jobs, detecting abuse, measuring feature usage, and developing new product capabilities.

To communicate with you about account activity, transactions, service updates, support, security notices, policy changes, and optional product or marketing messages.

To protect the service, prevent fraud or misuse, enforce our terms, comply with legal obligations, and preserve the rights, property, and safety of users and the public.

To create aggregated or de-identified statistics that do not reasonably identify you.

3. Submitted URLs, Webpage Data, and Generated Videos

When you submit a URL, we may fetch and analyze the target webpage, screenshots, text, images, layout data, metadata, and related public page assets so the service can generate a video.

You are responsible for ensuring that you have the rights and permissions needed to submit URLs, uploaded files, brand assets, and other content to the service.

Generated videos and related files may be stored so you can download, retry, review, or manage them. We may delete inactive, failed, expired, or abusive jobs according to product limits and operational needs.

We may review job metadata, logs, and content when needed for support, safety, abuse prevention, legal compliance, or service integrity.

4. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, secure sessions, measure traffic, understand product usage, and improve the service.

You can configure your browser to block or delete cookies, but some account, security, and payment features may not work correctly without them.

If analytics tools are enabled, they may collect usage events and device information under their own terms and privacy policies.

5. Sharing and Disclosure

We do not sell your personal information. We share information only as needed to operate, secure, improve, and support the service.

We may share information with service providers such as hosting, database, storage, email, authentication, analytics, AI/video processing, queueing, logging, customer support, and payment providers.

We may disclose information if required by law, legal process, regulatory request, security investigation, rights enforcement, fraud prevention, or to protect users and the public.

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as needed to provide the service, maintain your account, comply with legal and tax obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Generated files, failed job data, logs, backups, and analytics records may have different retention periods. When information is no longer needed, we will delete, anonymize, or securely retain it only where required.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of suspected unauthorized access.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

You may update certain account information in the product, unsubscribe from optional marketing messages, or contact us to make a privacy request.

We may need to verify your identity before completing requests and may retain information when required by law, security, fraud prevention, or legitimate business needs.

9. International Processing

We and our providers may process information in countries other than where you live. These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we use appropriate safeguards for cross-border transfers.

10. Children

The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. Material changes may be communicated by email or in-product notice when appropriate.

Contact

For privacy requests or questions, contact us at support@url-to-video.com.